Politique de remboursement
Return & Refund Policy
Thank you for shopping with Lanby. We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help.
Return Window
You may request a return within 30 days of delivery.
After this period, we unfortunately cannot offer refunds or exchanges.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unworn, unused, and in original condition
- Returned in original packaging with all accessories included
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
We are unable to accept returns for:
- Items that have been worn, washed, or damaged after delivery
- Final sale or clearance items
- Digital or downloadable products
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- Or the order was sent incorrectly due to our error
How to Start a Return
To initiate a return, please contact our support team:
Please include your order number and reason for return.