FAQ
Frequently Asked Questions
How do I place an order?
Browse our collections, select your preferred size and color, add items to your cart, and proceed to secure checkout.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
How long does shipping take?
Processing Time:
1–3 Business Days
Estimated Delivery:
United States
7–15 Business Days
Canada
7–15 Business Days
United Kingdom
7–15 Business Days
Europe
7–15 Business Days
Australia
8–18 Business Days
Other Countries
10–20 Business Days
Shipping times may vary during holidays or customs inspections.
Will I receive tracking information?
Yes.
Once your order has been shipped, you'll receive a confirmation email with your tracking number.
Can I change or cancel my order?
Orders can usually be modified or cancelled within 12 hours after purchase.
Please contact us as soon as possible.
Email:
My package hasn't arrived.
If your order exceeds the estimated delivery time, please contact our support team.
We'll investigate with the shipping carrier and provide an update.
What is your return policy?
We offer a 30-day return policy after delivery.
Returned items must be:
- Unused
- Unworn
- Original Packaging
When will I receive my refund?
Refunds are processed within 5–10 business days after your returned item has been inspected.
What if my item arrives damaged?
Please email us within 48 hours of delivery.
Include:
- Order Number
- Photos of the Item
- Description of the Issue
We'll resolve the issue as quickly as possible.
How do I contact customer support?
Email:
Average response time:
Within 24 Business Hours.