FAQ

FREQUENTLY ASKED QUESTIONS

WHAT DOES VIYA STUDIO SELL?

Viya Studio currently offers jewelry and expects to introduce additional fashion accessories, including belts and hats.

ARE YOU AFFILIATED WITH THE BRANDS DISPLAYED ON YOUR WEBSITE?

Viya Studio is an independent retailer. Third-party trademarks and brand names belong to their respective owners. No affiliation, sponsorship, endorsement, or official partnership should be assumed unless it is expressly stated and supported by documentation.

HOW CAN I VERIFY A PRODUCT BEFORE ORDERING?

Please carefully review the product title, description, materials, dimensions, photographs, condition, and included accessories. If you require additional information or documentation, contact us before purchasing.

HOW LONG DOES ORDER PROCESSING TAKE?

Most orders are processed within 2–5 business days. Orders requiring payment verification, address confirmation, or additional quality inspection may take longer.

HOW LONG DOES DELIVERY TAKE?

Estimated delivery is normally 10–30 business days after shipment. This is an estimate and not a guaranteed delivery date. Customs processing, carrier delays, severe weather, holidays, and address issues may affect delivery time.

WILL I RECEIVE TRACKING INFORMATION?

Yes. When tracking is available, it will be sent to the email address entered during checkout. Tracking may take several business days to begin updating.

CAN I CHANGE OR CANCEL AN ORDER?

Contact us as quickly as possible. We will try to assist, but changes and cancellations cannot be guaranteed after processing or shipment has begun.

WHAT IF I ENTERED THE WRONG ADDRESS?

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. Once an order has shipped, we may be unable to change or intercept it.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Contact us within seven days of delivery and provide your order number, photographs of the item, packaging, shipping label, and a description of the problem. We will review the claim and provide an appropriate solution.

DO YOU ACCEPT RETURNS?

Eligible items may be returned within 30 days of delivery. You must contact us before returning an item and receive return instructions.

WHO PAYS FOR RETURN SHIPPING?

For a confirmed defective, damaged, or incorrect item, Viya Studio will provide an appropriate resolution in accordance with our Return and Refund Policy.

For a return based on preference, fit, color, or another non-quality reason, the customer is responsible for return shipping.

CAN EARRINGS BE RETURNED?

For hygiene reasons, earrings and other pierced jewelry may be returned only if unworn, unopened, and still protected by the original hygiene seal, unless the item arrived damaged, defective, or incorrect.

WHEN WILL I RECEIVE MY REFUND?

After an approved return is received and inspected, refunds are normally issued to the original payment method within 5–10 business days. Your financial institution may require additional processing time.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed at checkout and may include major payment cards, PayPal, Shop Pay, or other supported providers.

IS PAYMENT INFORMATION SECURE?

Payments are processed through established third-party payment providers. Viya Studio does not receive or store your complete payment-card number or CVV.

HOW CAN I CONTACT YOU?

Email yanguoxiong002@outlook.com and include your name and order number.