TRUST, SAFETY AND FRAUD PREVENTION
TRUST, SAFETY AND FRAUD PREVENTION
Viya Studio is committed to maintaining a transparent and secure shopping environment.
CUSTOMER PROTECTION
We work to provide:
• Clear product descriptions and photographs
• Transparent prices and checkout totals
• Accessible contact information
• Written shipping, return, and refund policies
• Order confirmations and tracking when available
• Reasonable support for damaged, defective, missing, or incorrect orders
TRANSACTION MONITORING
Orders may be screened using tools provided by Shopify, payment processors, card networks, PayPal, and fraud-prevention services.
We may review:
• Address Verification Service results
• Card security-code results
• Billing and shipping address inconsistencies
• Unusual order values or quantities
• Multiple failed payment attempts
• Device, network, and location indicators
• Previous fraud reports, disputes, or account activity
ORDER VERIFICATION
If an order requires verification, we may contact the customer using the email address or telephone number provided during checkout.
We may delay, cancel, or refund an order when we reasonably believe that:
• The payment was unauthorized
• The order information is false or incomplete
• The transaction presents an elevated fraud risk
• The order violates applicable law or our policies
• Required verification cannot be completed
DATA MINIMIZATION
We request only information reasonably necessary to process the order, prevent fraud, comply with legal obligations, and provide customer service.
We will never request a complete card number, CVV, payment password, or online banking password by email.
ACCOUNT AND WEBSITE SECURITY
Customers are responsible for protecting their login credentials and notifying us promptly if they believe their account or payment method has been used without permission.
REPORTING CONCERNS
To report suspected fraud, unauthorized use, misleading content, or a security concern, email:
Please include relevant details but do not include complete payment-card information or passwords.
Last updated: September 16, 2026