退款政策
Return & Refund Policy
Thank you for shopping at Lanby! If you're not completely satisfied with your purchase, we're here to help.
Return Window You have 30 days from the date of delivery to request a return. After 30 days, we are unable to offer a refund or exchange.
Return Conditions To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in the original packaging with all accessories included
- Be accompanied by proof of purchase (order number or receipt)
Non-Returnable Items The following items cannot be returned:
- Used or damaged items
- Sale / final sale items
- Digital products or downloadable content
Refunds Once your return is received and inspected, your refund will be processed back to your original payment method within 5–10 business days.
Return Shipping Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order.
How to Initiate a Return Please contact us at [changhong261@outlook.com] to start your return.