Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 2–5 business days, excluding weekends and U.S. public holidays.

Orders may require additional processing time because of payment verification, address confirmation, inventory checks, customized items, security review, or unusually high order volume.

DELIVERY ESTIMATES

Estimated delivery is generally 10–30 business days after shipment.

Delivery estimates are not guarantees. Delivery may be affected by:

• Customs inspection or clearance
• Carrier congestion or routing changes
• Weather or transportation disruptions
• Public holidays
• Remote delivery locations
• Incorrect or incomplete addresses
• Recipient availability

TRACKING

When tracking is available, customers will receive a shipment confirmation by email. Tracking information may take several business days to update after a package is transferred to the carrier.

CUSTOMS, DUTIES, AND TAXES

International customers are responsible for any import duties, customs charges, brokerage fees, or local taxes not collected during checkout. Customs requirements vary by destination.

ADDRESS RESPONSIBILITY

Customers must provide a complete and accurate shipping address, recipient name, postal code, and contact information.

If an order is returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to complete customs procedures, any reshipping charge or non-refundable carrier expense may be deducted from the refund where permitted by law.

LOST OR DELAYED PACKAGES

A tracking delay does not necessarily mean that a package is lost. If tracking has not updated for an extended period, contact us at yanguoxiong002@outlook.com.

We will review the shipment and, where appropriate, open an inquiry with the carrier. Carrier investigations may require additional time.

DELIVERED-BUT-NOT-RECEIVED CLAIMS

If tracking shows that an order was delivered but you cannot locate it:

  1. Check the delivery address on your order.

  2. Check with household members, neighbors, building staff, and secure delivery areas.

  3. Contact the local carrier.

  4. Email us with your order number and any available carrier information.

We will assist with the investigation but cannot guarantee reimbursement when the carrier has confirmed delivery to the correct address, except where required by law.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellation after fulfillment has started.

CONTACT

Email: yanguoxiong002@outlook.com
Website: https://freshdripc.com/

Last updated: September 16, 2026